Why is my phone number requested?
The mobile phone number is requested so the delivery team can contact the customer. We emphasize our full commitment to protecting customer data privacy, and it is used only for website services such as account registration, delivery, and receiving order notifications.
Is payment on Amwaj store secure?
Yes, the website has a high level of security and protects banking and credit card information.
Is there a warranty on devices?
All devices offered in our store include a comprehensive two-year warranty. Air conditioners and some refrigerators and washing machines also have an additional warranty starting from 5 up to 10 years on the compressor or motor, depending on the product type and features.
How long does delivery take?
Delivery takes between 2 to 14 business days, depending on the customer’s distance from main areas.
Is cash on delivery available?
Currently not available, but we are working on providing it soon.
Is installment payment available?
Yes, through the payment service providers available in the store.
How can I track my order?
By logging into your account page, where you will find a list of orders and track their status.
What is the return policy?
The product can be returned within 7 days in its original condition as delivered, without being used.
What should I do if the product arrives damaged?
Contact us within 24 hours via the toll-free number 8001248806 and provide photos of the product.
How can I contact customer service?
Through the toll-free number 8001248806 or the contact form on the website.
Does installation include all devices?
Installation service is available only for split and window air conditioners, not for other devices.
Do I need to present the purchase invoice during installation?
Yes, the original invoice must be available when the technician arrives.
What should be prepared before the technician arrives to install the air conditioner?
For window AC units, a ready wall opening is required (the maintenance team is not responsible for opening walls or any construction
work), removal of the old AC if present, and a ready electrical outlet (the maintenance team is not responsible for electrical wiring).
Can the old air conditioner be removed by Amwaj maintenance team?
Yes, if the customer requests it, with additional charges.
Who is responsible for electrical work or modifications?
All such work is the responsibility of the customer.
Requirements for the outdoor unit location:
The compressor height should not exceed 3 meters. Any additional height is at the customer’s expense.
Does purchasing a split AC include copper pipes?
Yes, Amwaj provides 4 meters for free. Any additional length is charged to the customer (75–100 per meter depending on the AC type).
Is cleaning of old pipes available during installation?
Yes, with additional fees of 50–100 depending on pipe length (tax not included).
What is the warranty period for AC installation?
One year from the installation date.
What should I do if there is an installation problem?
Contact 8001248806, and a technician will arrive within 5 business days.
Who covers the cost of fixing installation errors?
The company covers all costs; the customer is not charged.
What is the procedure in case of a manufacturing defect?
The customer should contact the toll-free number 8001248806 to submit a request. A certified technician will visit the location and provide a report within 5 days. Necessary action will be taken, or a refund will be processed if replacement or repair is not possible.
